Product complaints

Dear customers,

Thank you for choosing our online shop. We would like to explain our conditions for complaints concerning food supplements. These products are designed to support health, but their effects may vary between individuals, meaning that not every product will have the same effect on every user.
A complaint cannot be made in the following cases:

1. Lack of product effectiveness – The effects of food supplements may vary depending on each user’s individual needs, health and lifestyle. For this reason, a complaint cannot be made solely on the grounds that the product does not work according to your personal expectations.
2. The product causes difficulties – All our food supplements have their ingredients clearly listed on the packaging and product page.  If a food supplement causes an allergic reaction or other health problems, we recommend stopping use immediately and consulting your doctor.

Food supplement complaints:

Basic conditions for food supplement complaints

Under Act No. 40/1964 Coll., the Civil Code, consumers have the right to make a complaint within the warranty period, which is normally:

• 24 months (2 years) from receipt of the goods and/or, in the case of food supplements, the warranty period ending on the use-by or best-before date stated on the packaging takes precedence.

A complaint may be made in the following cases:

1. A discrepancy between the product ordered and the product delivered (different goods were delivered).
2. Delivery of damaged or incomplete goods.
3. A defective product (for example, manufacturing defects).

Ways of resolving a complaint

1. Replacement of the goods
2. Refund

A complaint cannot be accepted if:

1. The product does not work according to the consumer’s expectations. The effects of food supplements may vary between individuals and depend on various factors, such as lifestyle, health and genetic predispositions.
2. The product caused difficulties or adverse effects where the recommended dosage or instructions for use were not followed, or due to individual intolerance.
3. The product was damaged by improper storage.
4. The complaint was submitted after the warranty period expired.

How do I return the goods?

1. Simply send us the product with the product complaint form. Pack the parcel carefully (you can use the packaging in which we delivered your order).
2. You can send us your complaint document in any form. You can include it with the goods or send it by email. For email submissions, use: info@iprobio.com
3. Send the parcel to: iProbio, Palárikova 2657, 022 01 Čadca
4. We will refund your payment within 14 days of the company receiving both the returned goods and the notice of withdrawal from the contract.

Complaint form: Download link

Returns

Dear customers,

Thank you for choosing our online shop. We would like to explain our conditions for complaints concerning food supplements. These products are designed to support health, but their effects may vary between individuals, meaning that not every product will have the same effect on every user.
A complaint cannot be made in the following cases:

1. Lack of product effectiveness – The effects of food supplements may vary depending on each user’s individual needs, health and lifestyle. For this reason, a complaint cannot be made solely on the grounds that the product does not work according to your personal expectations.
2. The product causes difficulties – All our food supplements have their ingredients clearly listed on the packaging and product page.  If a food supplement causes an allergic reaction or other health problems, we recommend stopping use immediately and consulting your doctor.

Returns:

1. You may return goods within 30 days of delivery. The goods must be undamaged and unused.
2. The goods must be returned complete and in their original condition, with no signs of use or consumption.
3. If a gift was included with the order, it must also be returned. A return cannot be processed without the complete order, including gifts.
4. Returning goods within this period is considered withdrawal from the contract; no reason needs to be given. 
5. The buyer bears the cost of returning the parcel.
6. Returned goods sent to us cash on delivery will not be accepted. 
7. The payment for the product will be refunded to a bank account.
8. Returned goods cannot be exchanged (except in the case of a complaint).
9. The parcel may only be sent by courier to Palárikova 2657.022 01 Čadca. The telephone contact for the courier is +421 904 488 822, email: info@iprobio.com 

How do I return the goods?

1. Simply send us the product with the returns form. Pack the parcel carefully (you can use the packaging in which we delivered your order).
2. You can send us your returns document in any form. You can include it with the goods or send it by email. For email submissions, use: info@iprobio.com
3. Send the parcel to: iProbio, Palárikova 2657, 022 01 Čadca
4. We will refund your payment within 14 days of the company receiving both the returned goods and the notice of withdrawal from the contract.

Returns form: Download link