Last updated: October 28, 2026

iProbio.com operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the “Services”).iProbio.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal data when you visit us, use our Services, make a purchase or other transaction through the Services, or otherwise communicate with us. Where the collection, processing and disclosure of your personal data is concerned, in the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal data we collect or process

When we use the term “personal data”, we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal data does not include information that is collected anonymously or that has been anonymised so that it cannot identify you or reasonably be linked to you. Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from them:

• Contact details including your name, address, billing address, delivery address, telephone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method and confirmation, and other payment data.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, put in your cart, add to a wishlist, or purchase, return, exchange or cancel, and your previous transactions.
• Communications with us including information you provide when communicating with us, for example when submitting a customer support enquiry.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us or otherwise provide your personal data;
• Automatically through the Services including data from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including where we involve them in activating certain technologies and where they collect or process your personal data on our behalf;
• From our partners or other third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may use your personal data for the following purposes:

• Providing, personalising and improving the Services. We use your personal data to provide the Services, including performing our contract with you, processing your payments, fulfilling your orders, remembering your preferences and the items you are interested in, sending notifications related to your account, processing purchases, returns of goods, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating any returns and exchanges, enabling you to post reviews, and creating a personalised shopping experience for you, such as recommending products related to your purchases. This may also include using your personal data to better tailor and improve the Services.
• Marketing and advertising. We use your personal data for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, text message or post, and to show online advertisements for products or services within the Services or on other websites, including on the basis of items you have previously purchased or added to your cart and other activity within the Services.
• Security and fraud prevention. We use your personal data to verify your account, to ensure a secure payment and shopping experience, to detect, investigate or take action in relation to possible fraudulent, unlawful, unsafe or harmful activity, to protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account details secure. We strongly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with you. We use your personal data to provide customer support, to be able to respond to you quickly, to provide you with efficient services and to maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable laws or to respond to valid legal process, including requests from law enforcement or government authorities, to investigate or take part in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include the following situations:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners who provide you with marketing and advertising services. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share information about you and not to show you targeted advertising and marketing based on your online activity across different merchants and websites.
• When you instruct us to disclose certain information to third parties, or ask us to do so or otherwise consent to it, for example for the purpose of shipping products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or other persons.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve them for you. Information you submit to the Services will be transferred to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you. In addition, to help protect, develop and improve our business, we use certain enhanced Shopify features, which include data and information obtained from your interactions with our Store, together with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal data collected about your interactions with our store, together with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal data here: Link to the Shopify privacy portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you click on links to sites that are not linked by us or controlled by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on them. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation on its use by us or a third party. The mere inclusion of such links by us does not imply any endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children’s data

The Services are not intended for use by children and we do not knowingly collect any personal data about children who have not reached the age of majority in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with their personal data, you can contact us using the contact details below and ask for it to be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal data of persons under 16 years of age.

Security and retention of your information

Please note that no security measures are perfect or impenetrable and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, for example whether we need the information to manage your account, provide services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

• Right of access/to know. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to request deletion of the personal data we hold about you.
• Right to rectification. You may have the right to ask us to correct inaccurate personal data we hold about you.
• Right to portability. In certain circumstances and subject to certain exceptions, you may have the right to obtain a copy of the personal data we hold about you and to ask us to transfer it to a third party.
• Managing communication preferences. We may send you promotional emails, and you can unsubscribe from them at any time using the unsubscribe option shown in them. If you unsubscribe, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

You can exercise any of these rights as set out in the Services, or you can contact us using the contact details below. To learn more about how Shopify uses your personal data and about any rights you may have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before processing your requests, we may need to verify your identity in the manner permitted or required by applicable law. In accordance with applicable laws, you may designate an authorised representative to submit requests to exercise your rights on your behalf. Before accepting such a request, we will require the representative to provide proof that you have authorised them to act on your behalf, and we may need to verify your identity directly. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you have the right to appeal our decision by contacting us using the contact details below or to lodge a complaint with your local data protection authority. A list of the supervisory authorities responsible for data protection in the EEA can be found here.

International transfers

Please note that we may transfer, store and process your personal data outside the country where you live.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s standard contractual clauses or any equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the data transfer is to a country considered to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on these websites, update the “Last updated” date and provide notice in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you are entitled to, call +421 904 488 822, send us an email at info@iprobio.com or contact us atPalárikova 2657, 022 01 Čadca, Slovakia For the purposes of applicable data protection laws, we are the controller of your personal data.