Complaint of goods

Dear Customers,

Thank you for choosing our e-shop. We would like to inform you about our terms for complaints regarding dietary supplements. These products are designed to support health, but effects may vary individually, which means that not every product will have the same effect on every user.
Complaints cannot be accepted in the following cases:

  1. Ineffectiveness of the product – The effects of dietary supplements may vary depending on the individual needs, health, and lifestyle of each user. Therefore, a product cannot be claimed solely because it does not meet your personal expectations.
  2. The product causes discomfort – All our dietary supplements have a clearly stated composition on the packaging and on the product page. If a dietary supplement causes an allergic reaction or other health issues, we recommend immediately discontinuing its use and consulting your doctor.

Dietary supplement complaints:

Basic conditions for claiming dietary supplements

According to Act No. 40/1964 Coll., the Civil Code, the consumer has the right to file a complaint within the warranty period, which is standardly:

  • 24 months (2 years) from receipt of the goods and/or, in the case of dietary supplements, the warranty period corresponds to the expiration date or minimum shelf life indicated on the packaging.

A complaint can be made in the case of:

  1. Discrepancies between the ordered and delivered product (wrong product delivered).
  2. Delivery of damaged or incomplete goods.
  3. Defective product (e.g., manufacturing defects).

Ways to handle a complaint

  1. Product replacement
  2. Refund of the purchase price

A complaint cannot be accepted if:

  1. The product does not meet the consumer's expectations. The effects of dietary supplements can be individual and depend on various factors, such as lifestyle, health condition, and genetic predispositions.
  2. The product caused discomfort or adverse effects if the recommended dosage, usage instructions, or individual intolerance were not followed.
  3. The product was damaged due to improper storage.
  4. The complaint was submitted after the warranty period expired.

How to return the goods?

  1. Simply send us the product with the complaint form. Pack the shipment carefully (you can use the packaging in which we delivered your order).
  2. You can send the proof of complaint in any form. You can include it with the goods or send it by email to: [email protected]
  3. Send the shipment to the address: iProbio, Palárikova 2657, 022 01 Čadca, Slovakia
  4. We will refund your money within 14 days from the date of receipt of the returned goods and the withdrawal declaration from the contract.

Complaint form: Download link